Is this Turtle Beach Resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Turtle Beach Resort have a swimming pool?

Yes, this Turtle Beach Resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Turtle Beach Resort?

Best-rates for the Turtle Beach Resort starts from $259 per night with includes Transportation/Shuttle, Bedding/Linens, Bar, Child Friendly, Air Conditioner, Balcony/Terrace, Entertainment, Internet, Spa, Guest Services, Barbecue/Outdoor Cooking, Parking, Pool, Business Services, Sports/Activities, Wellness Facilities, Restaurant, Breakfast, Hot Tub, TV, Security/Safety, Kitchen, Laundry with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Turtle Beach Resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Turtle Beach Resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Turtle Beach Resort has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Turtle Beach Resort?

Based on the information reported by the owner or manager, the Turtle Beach Resort indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Turtle Beach Resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Turtle Beach Resort | Hotel in Mermaid Beach

| 8.6 (1003 Reviews) | 1 Bathroom

Mermaid Beach Hotel | Turtle Beach Resort

Hotel in Mermaid Beach

Family-friendly hotel with 4 outdoor pools and 4 hot tubs
This smoke-free hotel features 4 outdoor pools, free water park access, and a restaurant. Free WiFi in public areas and free self parking are also provided. Additionally, a fitness center, a bar/lounge, and a sauna are onsite.
Turtle Beach Resort offers 141 air-conditioned accommodations with washers/dryers and safes. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include shower/tub combinations and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided daily.

An outdoor tennis court and a complimentary water park with waterslides are featured at the hotel. 4 outdoor swimming pools and 4 hot tubs are on site. In addition to a children's pool, other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Balcony/Terrace

Transportation/Shuttle

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Guest Services

Entertainment

Breakfast

Barbecue/Outdoor Cooking

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shower/tub combination

Towels

Hair dryer

Bedroom

Ceiling fan

Bed sheets

Air conditioning

Cribs/infant beds (surcharge)

Safe

Washer and dryer

Iron/ironing board

Individually furnished

Phone

Individually decorated

Breakfast

1 restaurant and 1 coffee shop/cafe

1 bar

Breakfast available for a fee: AUD 8-15 per person

Stovetop

Kitchen

Dining room

Dishwasher

Electric kettle

Microwave

Refrigerator

Oven

Cookware/dishes/utensils

Parking

Shopping center shuttle (surcharge)

Limited onsite parking (max 1 space per unit)

Theme park shuttle (surcharge)

Airport shuttle on request

Area shuttle (surcharge)

Roundtrip airport shuttle (surcharge) from 5:30 AM - 9:00 PM

Free secured, uncovered self parking on site

Onsite parking includes off-street options

Height restrictions apply for onsite parking

Accessibility

Upper floors accessible by stairs only

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

This property does not have elevators

Activities

Canoeing

Boat tours

Fishing

Kayaking

Surf lessons

Beach access

Swimming

Snorkeling

Surfing/body boarding

Hiking/biking trails

Casino

Motor boating

Whale watching

Golfing

Arcade/game room

4 outdoor pools

Children's pool

Outdoor tennis court

Free water park access

Fitness center

Sauna

Mini golf

Steam room

Playground

4 hot tubs

Entertainment

Flat-screen TV

Cable channels

General

Front-desk safe

English

Smoke-free property

Guest Services

Fence around the pool

Children's dinnerware

Separate living room

Free water park access

Pool gate

Waterslide

Arcade/game room

Laundry facilities

Kitchen

Supervised childcare (surcharge)

Refrigerator

Microwave

Cribs/infant beds (surcharge)

Separate dining area

Playground

4 outdoor pools

Children's pool

Highchair

Washer/dryer

Children's club (surcharge)

Mini golf

Tour/ticket assistance

Laundry facilities

Daily housekeeping

Dry cleaning service

Luggage storage

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Pool sun loungers

Picnic area

Pool umbrellas

Garden

Terrace

BBQ grill(s)

Balcony or patio

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight minimum check-in age: 18

Check-out

Check-out before 10 am

Child Policy

Children are welcome. rollaway/extra beds are available for aud 45 per night. cribs (infant beds) are available for aud 10.0 per night.

Payment Policy

Fee for cooked-to-order breakfast: approximately aud 8 to 15 per person airport shuttle fee: aud 50 per person (one way) housekeeping is available for an additional fee crib (infant bed) fee: aud 10.0 per night rollaway bed fee: aud 45 per night high chair fee: aud 10 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property is professionally cleaned

Reviews

Brigid

Oct 13, 2025 02:35:52 PM

Review Score: 10

Summary: Great resort for families. Splash zone, pools and amenities for families are ideal. We had kids aged 7 & 3 who LOVED the water slides and pool. With a supermarket and bottle shop around the corner this is a super location and great place to stay. Highly recommended! It is no frills so suggest BYO pool towels.

See All Reviews

Room Arrangement

Room Info	Facilities
2 Bedroom Superior Apartment Room Size: 829 square feet m² 3 Queen Bed and Twin Beds	General Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 2, Square feet - 829, Garden view, Ping - 23, Bed count maximum 3, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Square meters - 77, Bed count minimum 3
1 Bedroom Superior Apartment Room Size: 592 square feet m² 1 Queen Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Square feet - 592, Separate bedroom, Extra bed count 1, Number of living rooms 1, Square meters - 55, Number of bathrooms - 1, Private bathroom, Garden view, Club level room, Ping - 16.64, Bed count minimum 1, Bed count maximum 1
3 Bedroom Apartment Room Size: 1184 square feet m² 5 Queen Bed and Twin Beds	General Rollaway/extra beds (surcharge), Bed count minimum 5, Private bathroom, Ping - 33.27, Garden view, Number of bedrooms - 3, Bed count maximum 5, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Square meters - 110, Square feet - 1184
2 Bedroom Apartment Room Size: 829 square feet m² 3 Queen Bed and Twin Beds	General Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 2, Square feet - 829, Garden view, Ping - 23, Bed count maximum 3, Extra bed count 1, Number of living rooms 1, Number of bathrooms - 2, Square meters - 77, Bed count minimum 3
2 Bedroom Family Suite Room Size: 861 square feet m² 3 Queen Bed and Twin Bunk Beds	General Bed count minimum 5, Private bathroom, No rollaway/extra beds, Number of bedrooms - 2, Square meters - 80, Garden view, Ping - 24.2, Bed count maximum 5, Square feet - 861, Number of living rooms 1, Number of bathrooms - 2
1 Bedroom Apartment Room Size: 592 square feet m² 1 Queen Bed	General Rollaway/extra beds (surcharge), Number of bedrooms - 1, Square feet - 592, Separate bedroom, Extra bed count 1, Number of living rooms 1, Square meters - 55, Number of bathrooms - 1, Private bathroom, Garden view, Ping - 16.64, Bed count minimum 1, Bed count maximum 1