Is this Broadbeach hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Broadbeach hotel have a swimming pool?

Yes, this Broadbeach hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Broadbeach hotel?

Best-rates for the Broadbeach hotel starts from $198 per night with includes Entertainment, Breakfast, Child Friendly, Parking, Wheelchair Accessible, Restaurant, Internet, Pool, Balcony/Terrace, Accessibility, Security/Safety, Business Services, Wellness Facilities, Guest Services, Kitchen, TV, Bedding/Linens, Bar, Toiletries, Hot Tub, Laundry, Air Conditioner with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Broadbeach hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Broadbeach hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Broadbeach hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Broadbeach hotel?

Based on the information reported by the owner or manager, the Broadbeach hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Broadbeach hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Star Grand at The Star Gold Coast | Hotel in Broadbeach

| 8.4 (1006 Reviews) | 1 Bathroom

Broadbeach Hotel | The Star Grand at The Star Gold Coast

Hotel in Broadbeach

Luxury hotel with 6 restaurants connected to the convention center in Gold Coast
6 restaurants, an outdoor pool, and 6 bars/lounges are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a fitness center, a poolside bar, and a snack bar/deli are onsite.
Housekeeping is available on request.
The Star Grand at The Star Gold Coast offers 592 accommodations with espresso makers and safes. Pillowtop beds feature premium bedding. A pillow menu is available. 65-inch LCD televisions come with premium satellite channels and pay movies.

Bathrooms include bathrobes, designer toiletries, complimentary toiletries, and hair dryers. This Gold Coast hotel provides complimentary wireless Internet access. Additionally, rooms include coffee/tea makers and irons/ironing boards. Housekeeping is provided on request.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a fitness center.

Children under 12 years old are not allowed in the swimming pool, fitness facility, or hot tub without adult supervision. Guests under 16 years old are not allowed in the fitness facility.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Policies

Check-in

Check-in time starts at 3:00 pm minimum check-in age: 18

Check-out

Check-out before 11 am express check-out available

Child Policy

Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are available for aud 50.0 per day.

Payment Policy

Fee for buffet breakfast: approximately aud 39.90 for adults and aud 19.90 for children self parking fee: aud 20 per night rollaway bed fee: aud 50.0 per day credit card charges are subject to a surcharge of 1.85 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests must contact this property in advance to reserve onsite parking noise-free guestrooms cannot be guaranteed please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property safety features at this property include a smoke detector and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Yu-Chang D

Dec 7, 2025 06:15:46 PM

Review Score: 4

Summary: Check in was rough, the lady at the counter couldn’t care less. We asked for higher floor but was given room # 535. View at room 535 was literally multiple mechanical plants, what made it worse was human hairs on the floor and brown stain on toilet bowl when we went to use it for the first time. Robe track was covered in dust too. Parking validation process was painful. The same lady at the check in made it very vague that they may be able to waive it if we spend or play. We then served by the same lady after dinner (another unpleasant experience) as asked to validate the parking, then got told all done. We were also offered to changed to a different room, but can tell she didn’t want to assist further. Upon check out, we were asked to pay for parking. To this point we all felt the whole stay became a joke. The lady at the check out show no emotion, maybe I am just a bronze member. In conclusion, service was less than average, although the room appeared a bit tired, but was evident that cleaning was rushed. Would be nice if the counter clerk could put on some smiles. Food hygiene and safety needs to be looked at but this was a separate issue.

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